We pride ourselves on the unique scavenger hunts that we build and want our guests to have a fun experience. If you have completed a scavenger hunt and were not happy with it, please contact us and we will do our best to work with you to provide either a refund or a credit to play another one of our games you may be interested in instead. We do not provide refunds for circumstances beyond our control, such as inclement weather, invalid coupon code use, road closures or other issues beyond our control. If you are no longer able to use your ticket at your originally planned time, we would be happy to reschedule your game at no charge. You can reschedule for any day, any city, and even any of our 5 games we offer (Crazy Dash, Wacky Walks, 3Quest Challenge, Operation City Quest, and Zombie Scavengers). Our tickets are valid for 2 years when you purchase directly through our website. We cannot provide refunds for tickets purchased through third-parties such as Groupon, TripAdvisor, or Expedia. If you purchased through a third party and would like a refund, please contact your retailer directly.
Terms and Conditions
Shopping on the internet is fast, fun and easy to do. In addition to saving time, money, gasoline and energy, it offers the safety and convenience of being able to shop in the comfort and privacy of your home or office. But for someone who has never made a purchase online before, shopping on the internet can also be a scary and somewhat intimidating experience.
ALWAYS REMEMBER: You have the right to know about the company you are doing business with and to always feel secure in any environment, especially where your finances are involved. Feel free to write or call us anytime if you are experiencing problems with the order process or just want to get to know us better before you buy. You may also make purchases by telephone using our toll free number, if you aren't comfortable ordering on the internet.
Types of Data
We understand your concerns regarding privacy, and have designed this policy as part of our strong commitment to your safety and satisfaction. To help you better shop on our site, we use data such as cookies, IP addresses, pixels, and end-user website activity.
Use of Data
We may use data obtained from our site such as IP addresses, cookies, and pixels to advertise on other places that you browse the internet such as Google and Facebook. The data collected from our site may be used by third parties such as AdRoll, to help us place ads and gain customer retention.
Cookies are used on the site to help customers access and track items in their shopping cart. A temporary "cookie" is sent to your computer, simply to identify you as you shop, and remember your merchandise selections should you leave our site and return later to finish shopping. Once your transaction is completed, the cookie is no longer needed and can be safely removed. If you clear the cookies on your computer before you complete your purchase, your shopping cart will be emptied and you will need to start over.
When placing an order through one of our sites, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To place an order, we will ask you to provide your name, email address and mailing address. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
To opt out of our system to collect data such as cookies placed on your browser and collection of IP addresses or to learn more about Interest Based Advertising, please visit the Digital Advertising Alliance (DAA) Self-Regulatory Program here or the National Advertising Initiative Opt Out page here.
When you see an ad from us, you may also learn more about interest-based advertising, who is serving the ad, and manage your ad options by clicking the AdChoices logo (the blue triangle) in the corner of the ad.
Payment and Order Processing
Orders placed on this website are processed, packaged, shipped, mailed, or electronic delivery by Franks Marketing of Summerville, South Carolina, an established and professional fulfillment service provider. We have chosen to employ their services to ensure that your order is properly handled, and that your merchandise will arrive to you in a timely fashion and in tip-top condition. Their customer service team will be happy to assist you with any questions or concerns you might have when doing business with us.
Purchases made on this site are handled with a professional shopping cart software program called Stripe. Once your order is placed, your payment is not processed until your order is packaged and ready to ship. Your personal information is never compromised, even if our site is attacked or hacked.
We want you to feel secure about shopping with us, and will not compromise your privacy or security in any way. Any information collected from this site is kept confidential and used only for the purposes of conducting regular business transactions with our customers. Your personal information is not sold, rented, traded, or released to any other entities for any reason whatsoever. We dislike junk mail, too!
Operation City Quest
C/O Franks Marketing
137 Brittondale RD
Summerville, SC 29485
Waiver and Release
I, the undersigned, agree to this release of all claims, waiver of liability and assumption of risk (“Waiver and Release”). I waive any and all claims I may have now and in the future, and release from all liability and agree not to sue Operation City Quest, Franks Marketing, its officers, agents, representatives, employees or tour guides [hereafter referred to as “Staff”] for any personal injury, death, property damage, or loss sustained by me as a result of my participation in a tour or experience offered by Operation City Quest, Franks Marketing due to any cause whatsoever, including without limitation, negligence on the part of Operation City Quest, Franks Marketing, its Staff, tour partners, or other participants, or death or injury as a result of war, civil unrest or epidemic. I further agree that if I violate this agreement and attempt to bring suit against any part of parties named herein, that I will be held responsible for attorney’s fees and any costs incurred by that person in defending such action.
I am aware that the tours and events offered, in addition to the usual dangers and risks inherent, has certain additional dangers and risks, some of which include: physical exertion for which I may not be prepared and weather extremes subject to sudden and unexpected change. I accept all the inherent risks of the proposed tour and the possibility of personal injury, death or property damage or loss resulting there from. I acknowledge that the enjoyment and excitement of the proposed form of tour or event is derived in part from the inherent risks incurred by travel and activity beyond the accepted safety of life at home or work, and these inherent risks contribute to such enjoyment and excitement, being a reason for my participation. I agree that if I suffer injury or illness Operation City Quest, Franks Marketing or its Staff can, at my cost, arrange any medical treatment and emergency evacuation service as it or they deem necessary for my health and safety. Further, I agree at all times during the tour, to abide by and comply with any additional instructions given by my tour guide or any other Staff and I accept that non-compliance may result in injury, death or permanent disability. I understand that non-compliance may result in my removal from the tour. I further agree to abide by any city, country, state, traffic laws as well as pedestrian laws and/or ordinances.
In entering this Waiver and Release, I am not relying on any oral, written nor visual representations or statements by Operation City Quest, Franks Marketing or its Staff or any other inducement or coercion to go on the tour. I confirm that, by my own free will, I have read and understood the Terms and Conditions of this walking tour or event and Waiver and Release and agree that this Waiver and Release will be binding upon my heirs, next of kin, executors, administrators and successors.
I agree to grant the sponsors of this tour or event to a worldwide, royalty-free license to use my photographic, video, or digital likeness solely for promotional, educational, and/or commercial purposes.
As a participant on the tour or event, I accept full responsibility for my behavior, well being, and health throughout the tour, which may involve a variety of activities, unfamiliar locations, and modes of travel, including but not limited to: climbing, running, or walking for a longer period than I am used to. I further realize that the tour may involve walking through unfamiliar, narrow, unpaved and/or steep paths, gangways, roads, stairways and driveways. I knowingly and willfully accept these risks and take complete and total responsibility for my behavior, well being and health during the tour or event. I agree to hold neither Operation City Quest, Franks Marketing nor its Staff, or facility liable in any way should any harm come to me.
I affirm that I have fully understood and agree to these Terms and Conditions Waiver and Release of Liability, AND have allowed every person playing or walking with me to fully understand and agree to this Terms and Conditions Waiver and Release of Liability.
We care about your information. If you need to obtain your personal data and/or remove your personal data from our service or providers, please email us at
Additional Rights and Choices for California Residents
Certain additional rights may be available to you if you reside in California. Please visit the California Attorney General to learn more about your rights and how to exercise them.